PRIVACY POLICY

Effective Date: January 1, 2025

VOGUE Autowerks

VOGUE Autowerks (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information with care, discretion, and professionalism. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

Important Notice Regarding Text Messaging Data

VOGUE Autowerks does not share customer opt-in information, including phone numbers and consent records, with any third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

To provide reliable automotive services and a smooth customer experience, we may collect the following information:

Personal Information: Name, email address, phone number, vehicle information, and service location details.
Service Information: Details about your vehicle, requested services, repair history, and customer preferences.
Payment Information: Billing details processed securely through trusted payment systems.
Opt-In Records: Timestamped consent records for SMS, email, or other communication channels.
Website Usage Data: Information such as IP address, browser type, device data, and interaction behavior on our website.

2. How We Use Your Information

We use your information to:

Schedule and manage appointments, estimates, and automotive services
Communicate updates regarding your vehicle or service status
Provide customer support and respond to inquiries
Process payments and transactions securely
Send service reminders, confirmations, and operational updates
Maintain records of communication preferences and consent
Improve our website, systems, and customer experience

3. SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages related to appointments, service updates, reminders, and customer support.

Opt-In & Consent

You will only receive SMS messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and applicable regulations

Opt-Out Instructions

Reply STOP at any time to cancel SMS messages
You will receive a final confirmation message and no further messages will be sent unless you opt in again
All opt-out requests are processed immediately

Message Frequency & Content

Message frequency varies depending on your service activity and appointments
Messages are strictly related to your interactions with VOGUE Autowerks
We do not send promotional SMS messages without explicit consent

Help & Support

Reply HELP for assistance or contact us using the information in Section 10
Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors for operational support (such as scheduling systems or customer service tools) is permitted. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. Information may only be shared in the following cases:

Service Providers: With trusted third-party providers such as payment processors, scheduling systems, or SMS platforms strictly for operational use. All partners are required to maintain confidentiality and data protection standards.
Legal Requirements: When required by law, legal processes, or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information remains protected under this policy.

All shared categories exclude text messaging opt-in data and consent.

5. Data Security

We take reasonable and industry-standard measures to protect your information, including:

Secure data transmission and storage practices
Restricted access to personal information
Regular system monitoring and updates
Employee awareness and data protection practices
Security protocols aligned with industry standards

While we strive to protect your information, no method of transmission or storage is 100% secure.

6. Your Rights & Choices

You have full control over your personal information and may:

Access your data and request a copy of stored information
Request corrections or updates to your information
Request deletion of your personal data (subject to legal requirements)
Opt out of SMS messages by replying STOP
Opt out of emails via unsubscribe links
Withdraw consent for future communications

To exercise these rights, contact us using the details in Section 10.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze traffic, and support website functionality. You may disable cookies in your browser settings, but some features may not work properly.

8. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. This Privacy Policy applies only to VOGUE Autowerks.

9. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date. Continued use of our services means you accept any updates.

10. Contact Us

VOGUE Autowerks
11336 120th Ave NE Ste #126
Kirkland, WA 98033
United States

Phone: +1 206-914-1634
Website: https://www.vogueautowerks.com

Email: sales@vogueautowerks.com

By using our website and services, you consent to this Privacy Policy.